Set-Up: Guidance On Journey2Jannah Usernames

You can watch a video on guidance for the username here.

1. Can I change my username once it's created?

• Unfortunately, once a username is created, it cannot be changed. Please double-check your chosen username for accuracy before confirming.

2. What if I made a mistake in my username during registration?

• You can't change your username if you made a mistake when registering an account. The current account with the wrong username needs to be deleted. You will then have to create a new account with the correct details (you won't lose a seat by doing this). See this article on how to delete.

3. How can I ensure my username is truly unique worldwide?

• Our platform employs a comprehensive global check to ensure your username is unique across the entire user base, which exceeds 3000+ users. If you get an error that the username is already taken try adding numbers afterwards, see below for some tips when creating a username:
  • If it is for a student, combine the first and second name for recognition and add their date of birth (e.g., HassanAli2010).
  • If it is for a teacher, once the teacher is created with their email that becomes their username
  • The parent's username is automatically created and it is their name and a generated random number
  • Avoid personal info, keep it simple, and check for availability. Choose a unique and memorable identifier that links with your institute.

4. Why can't usernames be changed?

• The inability to change usernames ensures the consistency and security of user identities. Once created, usernames are unique identifiers tied to individual accounts.

5. What if I face issues with my username or account creation?

• For any issues related to usernames or account creation, please reach out to our support team. They will promptly assist you in resolving the problem: [email protected] / 07862124606

Feel free to contact our support team if you have additional questions or need further assistance. We're here to help!