Best Way to Report Issues

Assalāmu alaikum wa raḥmatullāhi wa barakātuh.

JazākAllāhu khairān for your feedback, and apologise for the issues faced. As it is early access, we are currently 80% there to full potential which will be fine-tuned for full access later in the year. Journey2Jannah is a project 4 years in making, with teams across the world.

If you encounter any issues or bugs, please follow these steps:

1. J2J Feedback Button:

• Click on the J2J Feedback Button:

This is the quickest way to report issues directly within the platform.

2. Email:

• Send an email to [email protected]

Describe the issue concisely, and our team will promptly address it. Screenshots and recordings will be helpful to help us understand the issue better.

3. WhatsApp:

• Reach out to our WhatsApp support at +447862124606. Provide details of the issue, and our dedicated teams will be on standby to assist although the previous 2 options are quicker for you.

Continued Reporting:

• Your feedback is crucial for quality checks. Please continue to raise issues; it helps us improve and ensures a better experience for everyone. Your contribution is a continuous sadaqah jaariyah. You can find the following steps in this link.

Thank you for your cooperation and understanding. We are committed to making your Journey2Jannah experience seamless and rewarding.

JazākAllāhu khairān.