Will i get a call before delivery?

You will not receive a call before your delivery. If your order is in the UK and you have picked the next working day delivery option (including orders with free delivery over £250), your order will be shipped via DPD and they are pretty awesome when it comes to communications.

We will send you

1. Email confirmation when the order has been dispatched 

2. On the morning of the delivery, DPD will send a text message and an email with a 1 hour delivery window.

If this 1 hour time slot isn't convenient, you can ask DPD (via the email/text message they send on the day) to leave the parcel somewhere safe at the delivery address, deliver it to your neighbour or drop it off at your local DPD pickup shop.

Post Dispatch Options

DPD provide access to a suite of options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits them. If you wish to reschedule, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop
  • Upgrade delivery directly with DPD to before 10:30, before 12, afternoon or a Saturday or Sunday
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