How do I return or exchange my items?

CANCELLATIONS & RETURNS POLICY

We always want you to be 100% satisfied with your order. If you wish to return/exchange your items for whatever reason, please let us know within 30 days of receiving your order.

Safar Publications are not liable to cover costs of returning the goods. If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you.

REFUNDS AND EXCHANGE POLICY

We are unable to offer an exchange or refund where goods are unwanted or incorrectly purchased unless we are notified within 30 days of receiving the goods (for customers in the EU only).

Exchanges will be processed within 2 working days from the date the returned goods are received. Please note that postage charges will be applied for any exchanges, the cost of these charges will be communicated with you beforehand.

Where a refund is due, it will be paid into the Bank account the purchase was made. We will to process the refund within 14  days from the date the returned goods are received. Refunds may take 2-7 working days to appear in your account.

RETURNS PROCEDURE 

All returns should be packed securely in the same packaging in which the items were originally received. If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that they arrive with us in their original condition.

Note: we reserve the right to refuse a refund or exchange for damages caused by insufficient packaging.

Once your return items are ready, please let us know why you would like to return your items by email on: support@safarpublications.org or call us on +44 7415 220785, lines are open on Monday - Friday from 10am to 4pm (GMT).

The arrangement and cost of returning the goods is your responsibility. We advise that goods are returned via recorded delivery and proof of postage is obtained in case of the unlikely event of the parcel being lost in transit.

Still need help? Contact Us Contact Us